TERMS & CONDITIONS

Welcome to Senior Companion Services (“Senior Companion Services,” “we,” “us,” or “our”). These Terms & Conditions govern your use of our website, seniorcompanionservices.net, and your use of the services we provide.

By accessing our website or engaging our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. Our Services

Senior Companion Services provides non-medical companionship and support services for older adults in their homes. Our services are intended to provide companionship, social interaction, conversation, activities, and other agreed-upon non-medical support.

Our services do not constitute medical care, nursing care, physical therapy, home health care, emergency services, or other professional healthcare services.

We do not diagnose, treat, or provide medical advice or medical services.

2. Client Responsibilities

Clients and their families or representatives are responsible for providing accurate and complete information that may reasonably affect the delivery of services, including relevant information about the client's needs, limitations, preferences, allergies, medications, emergency contacts, and safety concerns.

Clients and their representatives must promptly notify us of any changes that may affect the safety or appropriate delivery of services.

3. Safety

The safety of our clients and employees is a priority. We reserve the right to decline, suspend, or discontinue services when conditions present an unreasonable safety risk to a client, employee, or other person.

Senior Companion Services is not an emergency response service. In an emergency, clients, family members, or caregivers should contact 911 or the appropriate emergency service.

4. Service Availability and Scheduling

Services are provided based on availability and are scheduled in advance.

We will make reasonable efforts to accommodate requested schedules; however, specific caregivers, employees, dates, or times are not guaranteed unless expressly confirmed by Senior Companion Services.

We reserve the right to modify schedules when circumstances require.

5. Cancellations

Cancellation and rescheduling policies, including any applicable fees, will be communicated to the client before services begin and may be included in the client's service agreement.

6. Payments

Clients are responsible for payment of all agreed-upon service fees.

Rates, payment terms, cancellation fees, and other applicable charges will be communicated before services are provided.

Senior Companion Services reserves the right to suspend services for unpaid balances.

7. Website Information

We make reasonable efforts to ensure that information on our website is accurate and current. However, website content is provided for general informational purposes and may be changed or updated without notice.

Information on our website should not be considered medical, legal, financial, or professional healthcare advice.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, security, or policies of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

9. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, branding, and other materials, belongs to Senior Companion Services or is used with permission.

You may not reproduce, distribute, modify, or commercially use our website content without our prior written permission.

10. SMS/Text Messaging Program

By voluntarily providing your mobile telephone number and opting in to receive text messages from Senior Companion Services, you consent to receive SMS/text messages from us regarding matters such as:

• Appointment and scheduling information
• Service-related communications
• Client or family communications
• Reminders and updates
• Responses to inquiries
• Other messages related to services you have requested or authorized
• Promotional or informational messages, if you have separately consented to receive them

Senior companion services does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

Your consent to receive text messages is not a condition of purchasing services.

You may opt out of SMS messages at any time by replying STOP to a message. After you send STOP, you may receive a confirmation message, and you will no longer receive SMS messages from that program except as permitted or required by law.

For assistance, reply HELP or contact Senior Companion Services using the contact information provided on our website.

If you change or deactivate your mobile telephone number, you agree to notify us so that we can update our records.

SMS Privacy: Senior Companion Services will not sell, rent, or share your mobile telephone number or SMS opt-in information with third parties for their own marketing purposes. Your SMS consent and opt-in information will not be transferred or disclosed to third-party companies for the purpose of allowing those companies to market their own products or services to you.

We may use service providers that assist us in operating our business or delivering communications on our behalf. Such providers may process information as necessary to provide those services and are not authorized to use your SMS opt-in information for their own independent marketing purposes.

11. Prohibited Use

You agree not to use our website in a manner that:

• Violates any applicable law or regulation;
• Attempts to gain unauthorized access to our website or systems;
• Interferes with the operation or security of our website;
• Uses our content without authorization; or
• Attempts to collect or misuse information belonging to other users.

12. Limitation of Liability

To the extent permitted by applicable law, Senior Companion Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

Nothing in these Terms & Conditions is intended to waive or limit any rights or liability that cannot legally be waived or limited under applicable law.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

14. Governing Law

These Terms & Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

15. Contact Us

Senior Companion Services
Website: seniorcompanionservices.net
Email: Julie@Seniorcompanionservices.net
Phone: 916-866-9465